Frequently Asked Questions

You can start by entering your route, airline, flight date, and disruption type in the online claim form. Airdelay uses those details to understand whether your flight may qualify and which passenger-rights rules may apply.

Start your claim or read how Airdelay works.

You can submit a claim with an account or continue without one. Creating an account makes it easier to follow updates later from your secure dashboard.

Existing customers can open My Claims. You can also use the public claim status checker if you have the required claim details.

In many cases, you can start with the main flight details and add supporting documents when needed. Useful information may include your booking confirmation, ticket, boarding pass, airline messages, and disruption details.

See the documents needed for a flight compensation claim guide.

No. Compensation is not guaranteed. Eligibility can depend on the route, operating airline, arrival delay, cancellation notice, denied boarding details, disruption reason, documents, and the passenger-rights rules that apply.

You can learn more from the airline compensation claim guide.

Eligibility is usually based on several details, including the route, airline, delay length, cancellation notice, whether you were denied boarding, the disruption reason, and whether the airline was responsible.

Start with the online claim check or read the Help Center.

For many EU and UK delay claims, the key question is how late you arrived at your final destination, not only how late the flight departed. A flight can leave late but recover time in the air, or leave only slightly late and still arrive much later.

Read arrival delay vs departure delay or the full flight delay compensation guide.

Airlines may reject claims when they believe the disruption was caused by circumstances outside their control, such as severe weather, certain air traffic control restrictions, security risks, or airport-wide disruption. The exact reason matters.

See extraordinary circumstances.

It can depend on what you accepted, what the airline told you, and which passenger-rights rules apply. A refund, voucher, alternative flight, and compensation are not always the same thing.

Read accepted a voucher and refund vs compensation.

You may be able to claim if your flight arrived late at the final destination and the delay was within the airline’s responsibility. The route, delay length, and applicable rules matter.

Read the flight delay compensation guide.

You may qualify if your flight was cancelled, you were informed close to departure, and the airline was responsible for the cancellation. Rerouting and final arrival time may also matter.

Read flight cancellation compensation and cancelled less than 14 days before departure.

Denied boarding compensation may apply if you were refused boarding against your will, especially due to overbooking or seat availability. Whether you volunteered to give up your seat can be important.

Read the denied boarding compensation guide.

A missed connection may qualify when the flights were part of one booking and the disruption caused you to arrive late at your final destination. The route, delay, airline, and reason for the missed connection matter.

Read the missed connection compensation guide.

EU261 is a European passenger-rights framework that may apply to eligible delays, cancellations, denied boarding, and some missed connections. It often depends on where the flight departed, where it arrived, and which airline operated the flight.

Read the EU261 compensation guide.

UK261 is the UK passenger-rights system for eligible flight disruptions connected to the UK. It can apply to certain delays, cancellations, denied boarding cases, and missed connections depending on the journey.

Read the UK261 compensation guide.

Flights connected to Turkey may involve Turkish passenger-rights rules, and some routes may also involve EU or UK rules depending on the journey. The route, airline, and disruption details are important.

Read the Turkey flight compensation guide.

Possible compensation can depend on the passenger-rights system, distance, route, final arrival delay, and disruption type. Amounts are not the same for every case.

See flight compensation amounts.

Useful documents may include your booking confirmation, ticket, boarding pass, flight number, travel date, airline messages, and any written explanation about the disruption.

Read documents needed for a flight compensation claim.

A boarding pass can help, but you may still be able to start with other information such as booking confirmation, ticket details, airline emails, and flight information. If more proof is needed, Airdelay may ask for it later.

See the documents guide.

Some claims may require identity confirmation or authorization documents so the claim can be handled correctly. Sensitive documents should only be submitted through the secure claim flow, not through general contact messages.

Read the Privacy Policy for more information about personal data handling.

It means Airdelay needs an additional document, clarification, correction, or signature before the claim can continue. You should follow the secure link or action shown in your claim details.

You can track updates from My Claims or use Check Claim Status.

Yes. Airdelay works on a no-win-no-fee basis. You do not pay an upfront service fee. A success fee applies only if compensation is obtained for your claim.

Read Why Choose Airdelay or the Terms of Service.

Airdelay’s success fee is 25% if compensation is obtained. Transfer-related charges may also be deducted from the customer share where applicable, as described in the Terms of Service.

See the Terms of Service.

Airdelay should only ask for bank or payment details after the claim reaches the payment stage. Bank details are not needed when you first submit a claim.

For safety, use only the secure payment details flow when requested.

If the airline pays you directly after Airdelay has worked on the claim, Airdelay’s success fee may still apply as described in the Terms of Service.

See the Terms of Service.

You can track a claim from your account dashboard if you created an account. You can also use the public status checker with the required claim information.

Open My Claims or Check Claim Status.

“Under review” means the claim details are being checked. This may include reviewing the route, airline, disruption type, documents, timing, and possible passenger-rights rules.

Read how Airdelay works.

It means the claim has been sent to the airline for review. The time needed after this stage can vary depending on the airline response, documents, disruption reason, and whether extra information is requested.

See how long flight compensation claims take.

Use the password reset option on the login page if you created an account. If you still need help, contact Airdelay with your claim details, but do not send sensitive documents through general contact messages.

Go to Login or Contact.

Yes. The Airlines page links to airline-specific claim guides, including Turkish Airlines, Pegasus, AJet, Ryanair, Wizz Air, Lufthansa, British Airways, and easyJet.

Yes. The Airports page links to airport-specific claim guides, including Istanbul Airport, Sabiha Gökçen, Heathrow, Frankfurt Airport, and Amsterdam Schiphol.

Usually, compensation claims are assessed against the operating airline, not the airport. The airport involved can still help identify the route, disruption context, and passenger-rights rules that may apply.

Browse the airport compensation claim guides.

For a broader explanation of airline claim checks, documents, disruption types, and eligibility factors, read the Airline Compensation Claim guide.