Check and submit your flight claim
Tell us about your journey. Your answers are checked as you go and nothing is submitted until the final step.
- 1Eligibility check
- 2Additional information
- 3Documents
- 4Finish
Eligibility result
This flight may not be eligible for compensation
No claim has been submitted. You can check another flight at any time.
Your claim has been submitted
We received your claim and added it to your account.
Claim number
View my claimsDid you have the correct travel documents?
Before allowing passengers to board, airlines must check whether they have the documents required for the destination.
If you were denied boarding because you did not have the correct documents, the airline may be allowed to refuse boarding without paying compensation.
Documents you may need can include:
- A valid passport or other accepted ID
- A valid visa
- Proof of a return or onward ticket
- Required health or entry documents
- Any destination-specific travel forms
If you had the correct documents and were still denied boarding, you can continue your claim.
