Simple flight compensation claim process

How Airdelay Works

Airdelay helps you check whether a delayed, cancelled, denied boarding, or missed-connection flight may qualify for compensation. The process is simple: check your flight, add key details, submit useful documents, and follow updates.

Check your flight claim or Track an existing claim
How Airdelay works flight compensation claim process

How Airdelay works in 4 simple steps

The Airdelay process is designed to feel simple, even when passenger-rights rules are complicated. You provide the flight details, we review the key information, and you can follow the claim after submission.

1

Check your flight

Start with your route, airline, flight date, and what happened: delay, cancellation, denied boarding, or missed connection.

2

Add key details

Share passenger details, booking reference, disruption information, and the basic documents you currently have.

3

Claim review

Airdelay reviews the information and may contact you through the secure claim flow if something important is missing or unclear.

4

Track updates

Account users can track claims in their dashboard. Guests can use the public claim status checker with their claim details.

Important: Airdelay does not guarantee compensation. A claim may depend on the flight route, final arrival delay, cancellation notice, disruption reason, documents, and whether the airline was responsible.

What you need before starting

You can start your claim even if you do not have every document ready. However, having the main flight details nearby can make the process faster and cleaner.

  • Flight details: flight number, airline, travel date, departure airport, and arrival airport.
  • Disruption details: whether the flight was delayed, cancelled, denied boarding, or caused a missed connection.
  • Booking information: booking reference or PNR, ticket number if available, and ticket confirmation.
  • Documents: boarding pass, airline messages, passport or national ID, and any proof of what happened.

For a deeper document checklist, visit our guide: Documents Needed for a Flight Compensation Claim.

What happens after you submit a claim?

After submission, Airdelay reviews your claim information. If something is missing, we may request more details before continuing.

Claim Review

Your flight, route, disruption type, passenger details, and documents are checked.

More Details If Needed

If a detail is unclear, we may ask you to update the claim through a secure page.

Airline Response

When the claim is ready, the airline response stage may affect the timeline.

Updates and Outcome

You can follow updates and see when another action may be needed.

Payment details are only requested later if needed

Airdelay should not need your bank or payment details at the start of the claim. Payment details are requested only later through the appropriate secure flow if they become necessary.

How to track your claim

Airdelay supports both account-based tracking and public claim status checking. If you created or used an account during claim submission, you can view your claim from your dashboard. If you continued without an account, you can use the public status checker.

Claim tracking options

Track your claim without guessing what happens next

After you submit your claim, you can follow progress from your account dashboard or use the public claim status checker if you submitted as a guest.

✓See your current claim status
✓Check whether more information is needed
✓Return to your claim details later
Go to My Claims or Use status checker

Account users

Log in to see your claim list, claim status, route, submitted date, and claim detail page.

Guest users

Use the public claim status checker with your claim information and email verification.

Need help understanding a status?

Visit the Help Center for simple explanations about documents, delays, cancellations, and claim timing.

Why use Airdelay?

Flight compensation rules can be difficult to understand, especially when different passenger-rights systems may apply. Airdelay keeps the claim journey simple and focuses on the information that usually matters most.

Guided claim form

Step-by-step questions help collect route, airline, delay, passenger, booking, and document details.

Clear updates

You can track your claim and see when more information or payment details are needed.

Plain language

We avoid confusing legal promises and explain the claim journey in simple wording.

Useful guides

Read guides for delays, cancellations, denied boarding, missed connections, EU261, UK261, and Turkey rules.

Related flight compensation guides

Delayed flight

Flight Delay Compensation

Learn when a delayed flight may qualify and why arrival time at the final destination usually matters.

 Cancelled flight

Flight Cancellation Compensation

Understand how cancellation notice, rerouting, and airline responsibility may affect a claim.

 Denied boarding

Denied Boarding Compensation

See how overbooking and involuntary denied boarding may affect passenger compensation rights.

 Connection issue

Missed Connection Compensation

Learn why final destination arrival time can be important when a connection is missed.

How Airdelay works: FAQ

Do I need an account to submit a claim?
No. You can continue without an account, but having an account makes it easier to track claims, manage updates, and view claim details later.
Can I submit a claim without all documents?
You may be able to start with the main flight and booking details. If an important document is missing, Airdelay may request more information after reviewing the claim.
When will Airdelay ask for bank details?
Bank or payment details should only be requested later if they are needed for payment processing. They are not required at the start of the claim form.
Can I track my claim after submitting?
Yes. Account users can track claims from the My Claims dashboard. Guest users can use the public claim status checker with their claim information and email verification.
Does Airdelay guarantee compensation?
No. Eligibility can depend on the route, arrival delay, cancellation notice, disruption reason, airline responsibility, documents, and the passenger-rights rules that apply.
What if my flight is not eligible?
If the flight does not appear to meet the key conditions, compensation may not be available. You can still read the Help Center to understand common eligibility rules and why some claims may not qualify.

Ready to check your flight?

Start with a few flight details. Airdelay will guide you through the claim form and help you understand whether your disruption may qualify for compensation.

Check your flight claim or Visit Help Center