Help Center
Need flight compensation help after a delayed flight, cancelled flight, denied boarding, missed connection, or airline disruption? The Airdelay Help Center gives simple answers to common passenger-rights and claim questions.
Eligibility can depend on your route, airline, arrival delay, cancellation notice, disruption reason, and whether the airline was responsible.
Flight compensation help guides
Start here if you want to understand documents, timing, delay rules, and possible compensation amounts.
Documents Needed
See which details may help support a claim, including booking confirmation, flight number, ticket, boarding pass, and airline messages.
Read guide →Arrival Delay vs Departure Delay
Learn why compensation is usually based on arrival at your final destination, not only the departure delay.
Read guide →Compensation Amounts
Understand why possible compensation can depend on route, distance, passenger-rights rules, and disruption details.
Read guide →Eligibility questions
Not every disrupted flight qualifies. These guides explain common issues that may affect your case.
Extraordinary Circumstances
Learn what airlines may consider outside their control and why the exact reason for the disruption matters.
Read guide →Accepted a Voucher
Find out how accepting a voucher, refund, or alternative flight may affect your rights depending on what happened.
Read guide →Cancelled Less Than 14 Days Before Departure
Learn why cancellation notice timing can be important when checking compensation eligibility.
Read guide →Refund vs Compensation
Refunds and compensation are not always the same. This guide explains the difference in simple terms.
Read guide →After you submit a claim
Already submitted a claim? These pages explain what happens next and how to follow your case.
How Long Claims Take
Claim times can vary depending on airline response, documents, disruption reason, and whether more information is needed.
Read guide →Track Your Claim
Use your claim details to check the latest status of an existing Airdelay claim.
Track claim →My Claims Dashboard
If you created an account, you can view submitted claims and follow updates from your dashboard.
Open dashboard →Common flight disruption guides
Choose the situation that best matches what happened to your flight.
Flight Delay Compensation
Learn when a delayed flight may qualify and which delay details matter.
Read guide →Flight Cancellation Compensation
Understand how cancellation notice, rerouting, refund options, and airline responsibility can affect eligibility.
Read guide →Denied Boarding Compensation
Learn what may apply if you were denied boarding because of overbooking or seat availability.
Read guide →Missed Connection Compensation
See when a missed connection may qualify, especially if the flights were on one booking.
Read guide →Passenger rights by region
Different rules may apply depending on your route, airline, and country.
EU261 Compensation
Learn how EU passenger rights may apply to delays, cancellations, denied boarding, and missed connections.
Read guide →UK261 Compensation
Understand the UK passenger-rights system for eligible flight disruptions.
Read guide →Turkey / SHGM Passenger Rights
Learn about passenger-rights questions for flights connected to Turkey and Turkish aviation rules.
Read guide →EU261 vs UK261 vs Turkish Rights
Compare the main passenger-rights frameworks side by side, including common Europe–Türkiye route scenarios.
Compare rules →Airline-specific compensation guides
If your disruption involved a specific airline, an airline guide can connect the general passenger-rights rules to that carrier and route.
How Airdelay helps
Airdelay helps passengers check whether a delayed, cancelled, overbooked, or missed connection flight may qualify for compensation.
You submit your route, airline, flight number, travel date, and disruption details. We review the information you provide and may ask for more information if needed.
Bank details are not requested when you submit a claim. They are only requested later if your claim reaches the payment stage.
Official passenger-rights resources
You can also read official passenger-rights information from trusted sources. These resources explain general rules, but your claim eligibility still depends on the details of your flight and disruption.
Help Center FAQ
Can Airdelay tell me if my flight qualifies?
Do I need an account to submit a claim?
Do I need to upload documents immediately?
Where can I track my claim?
Will Airdelay ask for bank details when I submit a claim?
Where should I start if I am not sure what happened?
Ready to check your flight?
Start with your route, airline, flight date, and disruption details. Airdelay will help check whether your claim may qualify.
