Airdelay Help Guide
Documents Needed for a Flight Compensation Claim
Documents needed for flight compensation claim checks can vary depending on your flight, airline, route, and disruption type.
In many cases, simple travel details are enough to start, but supporting documents can make your claim easier to review.
Documents Needed for Flight Compensation Claim: Quick Checklist
You do not always need every document before starting a claim. This documents needed for flight compensation claim checklist can help Airdelay review your case more clearly.
- Booking confirmation or e-ticket
- Flight number and travel date
- Departure and arrival airports
- Boarding pass, if available
- Airline emails, SMS messages, or app notifications
- Proof of cancellation, delay, denied boarding, or missed connection
- Passenger name matching the booking
- Any written airline communication related to the disruption
Most Important Documents
The most useful documents are the ones that confirm your booking, identify the flight, and show what happened. If you do not have every document, you may still be able to submit your claim.
Booking Confirmation
Your booking confirmation or e-ticket helps confirm the passenger name, route, airline, travel date, and booking reference.
Useful for almost every claimFlight Number
The flight number helps identify the exact flight affected by the delay, cancellation, denied boarding, or missed connection.
Example: TK1234 or BA456Boarding Pass
A boarding pass can help confirm that you checked in or travelled, but it is not always available after a disrupted flight.
Helpful if you still have itAirline Messages
Emails, SMS messages, app notifications, or airport notices can help show when the airline informed you and what reason they gave.
Especially useful for cancellationsHelpful Extra Evidence
Extra evidence can be useful when the airline’s reason is unclear or when you were offered an alternative flight, voucher, refund, hotel, meal, or transport.
- Screenshot of the airline app or flight status page
- Written explanation from the airline
- Replacement flight or rerouting details
- Voucher, refund, or alternative flight confirmation
- Hotel, meal, taxi, or transport receipts
- Photos of airport departure boards, if relevant
Documents by Disruption Type
Different flight problems may need different supporting information. Choose the situation that best matches your case.
Delayed Flight
Useful details include flight number, travel date, arrival time, airline messages, and any explanation the airline gave for the delay.
Read delay guide →Cancelled Flight
For cancellations, the date and time the airline informed you can be important. Keep emails, SMS messages, and rerouting offers.
Read cancellation guide →Denied Boarding
If you were denied boarding, keep written confirmation, airport documents, and details of whether you volunteered or were refused boarding.
Read denied boarding guide →Missed Connection
For missed connections, your full booking, all flight segments, final arrival time, and rerouting details can help us review the case.
Read missed connection guide →What If You Do Not Have Everything?
You can still start your claim even if you do not have every document. Many passengers no longer have a boarding pass, ticket file, or screenshots after a disruption, so the documents needed for flight compensation claim review may depend on what is available.
Try to provide the details you do have, such as your flight number, travel date, route, booking reference, passenger name, and any airline communication. If more information is needed, Airdelay may ask for it later through a secure page or your claim dashboard.
When Airdelay May Ask for Documents
Airdelay may ask for additional documents if the airline requests proof, if the disruption reason is unclear, or if some details in the claim need confirmation.
We may ask for more information if your claim needs extra review. If that happens, you can submit the requested information through a secure page or your Airdelay account dashboard.
Bank details are not requested when you first submit a claim. They are only requested later if your claim reaches the payment stage.
Start your flight claimRelated Help Guides
Arrival Delay vs Departure Delay
Learn why final arrival time can matter more than departure delay.
Read guide →Extraordinary Circumstances
Understand why the airline’s reason for the disruption can affect eligibility.
Read guide →How Long Claims Take
See why claim timelines can vary depending on airline response and documents.
Read guide →Compensation Amounts
Learn what can affect possible compensation amounts.
Read guide →Official Document and Passenger Rights Resources
You can also check official passenger-rights resources for general information. These pages explain passenger rights, but your claim still depends on your flight details, route, airline, and disruption reason.
- EU air passenger rights
- UK Civil Aviation Authority flight delays and cancellations
- Turkish Directorate General of Civil Aviation
Documents Needed FAQ
Do I need a boarding pass to claim flight compensation?
A boarding pass can be helpful, but it is not always required to start a claim. Your booking confirmation, flight number, route, and travel date may also help identify the flight.
What if I lost my booking confirmation?
Try checking your email inbox, airline account, travel agency account, or payment records. If you still cannot find it, you may still be able to submit the details you remember.
Do screenshots help?
Yes. Screenshots of airline messages, flight status updates, app notifications, or airport information can help show what happened and when you were informed.
Should I upload my passport or ID?
Only upload identity documents if they are requested during the claim process. Airdelay may request documents when they are needed to support or verify your claim.
Can I submit a claim first and send documents later?
Yes. You can submit your claim with the information you have. If more documents are needed, Airdelay may ask for them later.
Need more flight compensation help? Return to the Help Center or start by checking your flight claim.
