Airdelay support

Contact Airdelay

Contact us about flight compensation, your account, documents, payment-stage questions, or an existing claim.

Before you send a message

The fastest way to get the right help depends on whether you have already submitted a claim.

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Already submitted a claim?

Include your Claim ID, such as AD-123, and use the email address connected with the claim.

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Want to check claim progress?

Use the claim status checker or visit My Claims.

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Not submitted yet?

Start with the online claim form to check your flight details.

Customer email [email protected]
Recorded-message phone line +1 857 305 6367 — leave your name, Claim ID, email address, and message. This is not a live support line.

Send us a message

Do not send passports, identity documents, signatures, bank details, or other sensitive claim documents through this general contact form. Where documents are needed, we will direct you to the appropriate secure claim flow.

Send us a message

Use this form for general questions, account help, or questions about an existing Airdelay claim.

These pages may help you find the right information faster.

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Start a claim

Use the online claim form to enter your flight route, airline, disruption type, passenger information, and required documents. Start here.

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Help Center

Read guides about documents, delays, cancellations, compensation amounts, and claim timelines. Visit Help Center.

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Existing claim

Track a submitted claim with your Claim ID and email, or sign in to view the full claim. Check status.

Contact FAQ

Should I send passport, bank, or claim documents through this form?
No. Do not send sensitive documents through the general contact form. Where documents are needed for an existing claim, we will direct you to the appropriate secure claim flow.
What should I include if I already submitted a claim?
Include your Claim ID, the email address used for the claim, and a brief explanation of what you need help with.
Can I use this page to start a new claim?
The contact form is for support and general enquiries. To start a new claim, use the online claim form so the required flight and passenger information can be collected securely.
Where can I check my claim status?
Use the public claim status checker or sign in to the Customer Hub to view your claims.
Can I call Airdelay?
The listed phone number is a recorded-message line rather than live support. Leave your name, Claim ID where applicable, email address, and message so it can be matched to your enquiry.

Company information

Airdelay Danışmanlık Limited Şirketi

MERSIS: 0010239499600001

Registered office: Meşrutiyet Mah. Karanfil Sok. Zafir İş Merkezi No: 4, İç Kapı No: 91, Çankaya/Ankara, Türkiye

Email: [email protected]

Phone: +1 857 305 6367

Formal notification details
Registered electronic notification address (KEP): [email protected]. This address is reserved for formal electronic notifications and is not a customer-support inbox.