Clear fees. Clear service scope.

Airdelay fees and how our service works

Before you submit a claim, you should know what Airdelay charges, when the fee applies, how payment works, and what our current airline-claim service does — and does not — include.

25% including VATOur success fee if monetary compensation is obtained.

No upfront Airdelay feeYou do not pay our service fee just to submit a claim.

No compensation, no 25% feeIf compensation is not obtained, we do not charge our success fee for that claim.

Quick answer: Airdelay handles eligible airline compensation claims on a success-fee basis. If monetary compensation is obtained, our fee is 25% of the compensation amount, including VAT. Actual transfer-related charges may be deducted separately if they arise. Our current standard service is airline claim handling — it does not include court representation, litigation services or legal advice unless a separate written agreement expressly says otherwise.

01 · Fees

What does Airdelay charge?

The fee is tied to a successful monetary result, not to starting a claim.

25%Success fee, including VAT

If compensation is obtained in connection with your claim, Airdelay’s service fee is 25% of that compensation amount, including VAT.

0Upfront Airdelay service fee

You do not pay our success fee when you submit a claim. If no compensation is obtained, the 25% Airdelay service fee is not charged for that claim.

02 · Example

What would I receive from €600?

A simple example makes the percentage easier to understand.

Example: the airline pays €600 in compensation

€600Compensation obtained

€15025% Airdelay success fee, VAT included

€450Passenger share before any actual transfer-related charges

This example assumes €600 of monetary compensation is obtained. Actual transfer-related charges, if they arise when your share is paid, are separate from the 25% fee.

03 · Service scope

What does our current service include?

Airdelay is focused on practical airline claim handling.

Eligibility review: reviewing flight details to decide whether a claim appears suitable for our service.
Claim preparation: preparing claim materials, authorizations, payment requests and supporting documents where needed.
Airline submission and communication: submitting the claim and communicating with the airline or relevant claim-handling party.
Response and status handling: reviewing airline responses and keeping the claim record updated.
Payment handling: where authorized, receiving compensation, applying the agreed fee and applicable actual transfer charges, then transferring the remaining balance.

Important service boundary

Airdelay is not a law firm. Our current standard service does not include court representation, litigation services, legal advice, or legal representation before courts, regulators, enforcement bodies or official authorities. Any different arrangement would need to be separately agreed in writing.

04 · Payment

How does payment work?

If Airdelay receives the compensation

We may deduct the 25% success fee, including VAT, and applicable actual transfer-related charges before sending the remaining balance to the payment details you provide.

Transfer-related charges

Bank, payment-provider, intermediary-bank, recipient-bank, currency-conversion or repeated-transfer charges may arise. Airdelay’s Terms state that only charges that actually arise may be deducted and Airdelay does not add a separate markup to them.

05 · Direct payment

What if the airline pays me directly?

If the airline pays monetary compensation directly to you after you have authorized Airdelay and we have begun handling the claim, you should tell us promptly. Under the current Terms, the 25% success fee remains payable to the extent permitted by applicable law when the compensation was obtained in connection with the claim Airdelay was handling.

06 · FAQ

Common questions about Airdelay fees

Do I pay Airdelay before submitting a claim?

No. There is no upfront Airdelay success fee for submitting a claim.

What happens if no compensation is obtained?

Airdelay does not charge its 25% service fee for that claim if no compensation is obtained.

Is VAT included in the 25%?

Yes. The current Airdelay Terms state that the 25% success fee includes VAT.

Are transfer charges part of the 25%?

No. Actual transfer-related charges are separate. They may include bank, payment-provider, intermediary-bank, recipient-bank or currency-conversion charges that actually arise when money is transferred.

Does Airdelay take claims to court?

Not as part of the current standard service. Airdelay is not a law firm and the standard service does not include court representation, litigation services or legal advice. A different arrangement would require a separate written agreement.

Is compensation guaranteed?

No. Eligibility estimates and claim assessments are not guarantees. Outcomes depend on the flight, applicable passenger-rights rules, disruption facts, airline response, documents and other circumstances.

07 · Terms

The Terms of Service remain authoritative

This page is a plain-language explanation of Airdelay’s current fee and service model. It does not replace the contractual Terms of Service. If you submit a claim, review the Terms and the claim authorization presented to you.

Know the fee before you start

If you are comfortable with the 25% success fee and the current service scope, you can submit your flight details for an eligibility review. Compensation is not guaranteed.

Start a claim